Customer Return and Exchange Policy

Dear Customer,

Thank you for purchasing from Porto Literary Salon. You may change your mind and return or exchange the item(s) you purchased, without providing a reason, and receive either a replacement product or a refund at your choice, subject to the following terms:

Returns and exchanges are allowed within 14 days of purchase, subject to the conditions below.
The product must have been purchased directly from Porto Literary Salon: at our store in Porto, at our authorized sales stands, via our website, by phone order, or through an authorized representative.
For a return, the customer must deliver or send to Porto Literary Salon the original receipt provided at the time of purchase, together with the returned product.
The product must be unused and returned in new condition, without any defect, packed as it was sold or received, in its original sealed packaging.
Customers who wish to return or exchange an item must return the product to Porto Literary Salon’s store at 279 Ciríaco Cardoso Street, Porto, or alternatively send it by a courier service. Returns sent by CTT or by any shipping method that does not deliver the package to the office will not be accepted. Porto Literary Salon will not collect returns sent to pickup points, lockers, post office branches, or similar locations.
Return shipping costs are the responsibility of the customer.
After Porto Literary Salon receives the returned product and subject to the above conditions, Porto Literary Salon will either replace the product or refund the purchase price.

Refunds will be processed in accordance with EU and Portuguese Consumer Protection Laws as follows:

Purchase paid by single credit-card payment – refund to the same credit card used for the original charge.
Purchase paid by credit-card instalments – refund to the same credit card in the same number of instalments as charged.
Purchase paid in cash – refund by direct bank transfer.

Products purchased from another store, chain, or supplier must be returned directly to that seller in accordance with their return policy.

Notwithstanding the foregoing, returns and exchanges will not be accepted for items that were originally sold as “defective – Grade B.”

Customer Return and Exchange Policy

Dear Customer,

Returns and exchanges are allowed within 14 days of purchase, subject to the conditions below.
The product must have been purchased directly from Porto Literary Salon: at our store in Porto, at our authorized sales stands, via our website, by phone order, or through an authorized representative.
For a return, the customer must deliver or send to Porto Literary Salon the original receipt provided at the time of purchase, together with the returned product.
The product must be unused and returned in new condition, without any defect, packed as it was sold or received, in its original sealed packaging.
Customers who wish to return or exchange an item must return the product to Porto Literary Salon’s store at 279 Ciríaco Cardoso Street, Porto, or alternatively send it by a courier service. Returns sent by CTT or by any shipping method that does not deliver the package to the office will not be accepted. Porto Literary Salon will not collect returns sent to pickup points, lockers, post office branches, or similar locations.
Return shipping costs are the responsibility of the customer.
After Porto Literary Salon receives the returned product and subject to the above conditions, Porto Literary Salon will either replace the product or refund the purchase price.

Refunds will be processed in accordance with EU and Portuguese Consumer Protection Laws as follows:

Purchase paid by single credit-card payment – refund to the same credit card used for the original charge.
Purchase paid by credit-card instalments – refund to the same credit card in the same number of instalments as charged.
Purchase paid in cash – refund by direct bank transfer.

Products purchased from another store, chain, or supplier must be returned directly to that seller in accordance with their return policy.

Notwithstanding the foregoing, returns and exchanges will not be accepted for items that were originally sold as “defective – Grade B.”